"This is a strange five-star review given that I didn't end up staying at this hotel, but I still believe it is warranted given the outstanding and understanding customer service I received. I was on a business trip and had booked multiple hotels. I ended up getting caught up in Savannah and stuck another night and so wasn't able to make it to St Simon's. I called to cancel, day of, knowing the clearly stated cancelation policy that I would still be charged for the room. This cancelation policy is completely fair and if I had been charged I wouldn't be complaining. Still, I simply stated that I understood the policy and I asked, nicely, if I could not be charged. No threats, not even a great excuse, and yet the hotel operator kindly let me cancel and wished me safe travels saying he hoped I would consider the hotel on my next trip. Absolutely. 100%. Truly appreciative of this gesture."